We’re currently experiencing a record increase in demand for our products. We’re truly grateful for your incredible support - it means the world to us. However, this surge in orders has temporarily affected our usual processing and response times. We want to be open and honest about what’s happening, and how we’re working to improve things for you.

• Order Processing & Dispatch:Due to the surge in daily orders, our dispatch time is currently 3–4 working days from the date your order is placed. We understand how important prompt delivery is to you, and our fulfillment team is working extended hours to ensure every order is processed safely and efficiently. Please know that every order is handled carefully and dispatched at the earliest opportunity.
• Customer Support Response Times: We pride ourselves on being responsive and helpful — normally replying to all emails within 24 hours. but at present, replies may take up to 2–3 working days. Please rest assured that every email will receive a response, and we’re doing everything we can to reply as quickly as possible.

• Phone Calls: Our goal has always been to answer your call quickly — typically within a few rings. Right now, our entire team is focused on fulfilling and shipping orders, which may cause delays in answering phone calls. If you can’t reach us immediately, please send an email or fill in our online contact form, and we’ll get back to you as soon as possible.

We take your experience seriously, and we’re taking action to get back to normal service levels as quickly as possible. Here’s what’s happening behind the scenes:

• Expanding our dispatch and fulfillments team
• Hiring additional customer service staff
• Upgrading our systems to handle higher order volumes more efficiently

These improvements will help us process orders faster and respond to your queries more quickly.

Our Customer Service team is available Monday to Friday, from 10:00 AM – 6:00 PM (UK Time). If your query is urgent, please call or email us, and we’ll do our best to assist you right away. If your enquiry can wait, we kindly ask for your patience while we catch up — we promise it’s worth the wait.

📞 Call Us: +4407930 151412

DEVEL is an international brand. DEVEL registered both in United Kingdom & United States. DEVEL Registered office in The Uk - at 25, New Road, London, Uk, E1 1HE & DEVEL registered In The US- at 30, N GOULD STER, SHERIDAN, Wyoming, 82801, United States.

We know waiting longer than usual can be frustrating, and we sincerely thank you for your patience and understanding during this busy time. Your continued support means the world to us, and we’re committed to delivering both the products and customer experience you deserve.